FAQ 2018-01-07T09:27:37+00:00

Frequently Asked Questions

Important

What are the limitations for the original and the escape game? 2017-10-12T23:24:03+00:00

Only people above 14 years of age and taller than 140 cm can play the game.
For anyone shorter than 140 cm, the game isn’t suitable due to safety reasons as the players frequently encounter ladders (only in the workshop labyrinth) designed for adults. For a safe and undisturbed game each player must be able to climb ladders alone. The age limit is set because the labyrinth is in the dark, which could have a negative impact on young players without supervision.
The maze contains some narrow hallways, passages and holes. If anyone finds those obstacles too challenging the game isn’t suitable for him. We also don’t recommend the game for anyone with a stronger claustrofobia.

What are the limitations for the children/family game? 2017-10-12T23:17:32+00:00

Children enter the labyrinth with adult supervision but never the less they must be able to walk the maze and climb stairs independently. The labyrinth is dark and players use flashlights to find their way.
We recommend the children to be above 6 years old.

Is it scary? 2017-10-12T23:14:10+00:00

The game is not a horror house, nothing will jump out or scare you. The game is designed to challenge you at the edge of your comfort zone mostly due to the darkness and the maze itself.
Some may find the maze a bit scary at the very first sight of it but don’t worry, you will be hardly waiting to go back in once you get out.

Can I change the date and time of my game? 2017-10-12T23:08:12+00:00

The date and time of your game can be moved to a different scheduled game if you let us know at least 7 days prior to your game. After that the game can’t be postponed anymore.

To cancel your booking the following policy applies:

  • if you cancel 30 days or more prior to your game – 100 % of booking is refunded,
  • if you cancel 29 to 14 days or more prior to your game – 90 % of booking is refunded,
  • if you cancel 13 to 7 days or more prior to your game – 75 % of booking is refunded,
  • if you cancel 6 to 3 days or more prior to your game – 50 % of booking is refunded,
  • if you cancel less than 3 days before your game – booking is not refunded.

Other

Gallery or Workshop? 2017-12-14T18:53:15+00:00

Labyrinth Ljubljana offers two labyrinths: the Gallery on the lower floor and the Workshop on the upper floor. The concept of the game is the same while the ambient and the labyrinth are different.

Is the game appropriate for disabled people or people with special needs? 2017-10-12T23:01:36+00:00

The game is unfortunatelly not appropriate for disabled people or people with special needs as it contains obstacles and elements which could have a negative impact on those people.

Are there any toilettes? 2017-10-12T22:46:36+00:00

Toilettes are available at the location before and after the game but NOT during the game so make sure to visit them before your game starts.